Pathetic Service

I have been trying since last week to place an order for a mothers day gift firstly the system kept charging me twice for my orders which i took up with a live consultant who was not helpful at all and kept saying its because they are being dispatched from different addresses even thou everything was going to the same address. eventually i got hold of a consultant that did the order on his side and it was perfectly fine. Today 12/05 i get a call telling me the order cannot go out tomorrow 13/05 because there is no stock I mean how do you do that to a person a day before delivery is meant to go out its absolutely ridiculous now my mum will not get anything because of your pathetic service. I have been a avid user of netflorist but seriously rethinking using you guys after the run around I am getting.