Pathetic service

<p>I am extremely disappointed and angered by the service given from netflorist. I had a placed an order on Saturday at around 11am, payment was done via my cellphone banking and when emailed requesting payment I had responded with saying that an FNB payment was done into the Fnb account as directed on the website. I had received no response. A further two emails were sent today asking on the status of my order along with an urgent request for a response. Bear in mind that I have read that your agents take a maximum of 9 hours to respond which is pathetic considering that you deal with gifts that should always be dealt with the utmost urgency. I then had to call in and speak to a very rude callsperson who's only advise to me was "there's nothing you can do but send us a bank statement". I am sorry but I have never been asked to provide a bank statement for an online order. Furthermore, a payment from an fnb account into an fnb account should clear immediately! Does your accounts department not work in such a way, when a payment is received you allocate the reference number? So a proof is all that is needed? And not the actual funds reflecting on your end? So after all of that, and being told by the lady on the other end of the line that I cannot speak to a supervisor because she will be helping me, I again tried to screenshot the payment reference which can be considered proof of payment, and when trying to call back in order to find out if this will be okay, no answer. Numerous times. I do not see why, we as clients should run after you guys to place an order, these are gifts, to special people, and yet the clients who give you business are treated rudely and inconsiderately. The only automated responses on your site are much for friendlier than the staff you have working for you. I would like to actually receive a response from anyone at netflorist as this gift is for someone special to me, and I need it delivered</p>