PATHETIC SERVICE!

Net florist has failed to deliver the gift my fiance had planned on sending me yesterday within a reasonable time (order number ***) The order was placed on 12 February 2020. He specifically stated that the delivery was for business and not residential. I had left work at 16:00pm and Net florist delivered the order at 16:14pm. Why was the order delivered so late when my fiance received an email stating that the order was on it's way at 11:36am? Why did the driver leave the order with someone else to sign for it? Should I not be the ONLY person to sign for the gift since the gift was intended for ME? This means that the delivery NEVER reached its final destination as my signature is nowhere to be found on your records.What's the purpose of delivering the gift so late. Your gifts are expensive and we can accept that but the only benefit for your customers is convenience which doesn't apply if you don't deliver the gift on time! At this rate my fiance should have left work and hand delivered his own gift himself. We are extremely disappointed that Net florist has managed to mess up this order as it was our anniversary and subsequently we have cancelled today's valentines day order (***) with your head office and requested a full refund after this experience. We are not interested in any compensation as our relationship with this company has been severed. We expect order number (***) which was delivered late to be collected today and a full refund to be app**** to my fiances credit card. You guys are heavily dependent on service that you can't afford for team members to make mistakes of this caliber.