Pathetic Service

Order placed 16/07/02019 for delivery 18/07/2019. Uploaded picture for order, E-mail received from Portia (Communications Clerk) 17/07/2019 at 11h22...with picture of someone else asking if it is suitable. Rep**** with correct picture.. Portia then apologized. I advised her to make sure order goes out 18/07/2019. She sent e-mail again at 16h30 for me to confirm order. I finish work at 16h00. Only saw e-mail on 18/07/2019, when I contacted her she said it was too late for 18/07/2019. Will be sent out 19/07/2019. Order sent out 19/07/2019 with no physical address only the Complex name. Left with security guards without even advising the recipient. I contacted Netflorist on Monday only to be advised the order was left with the security Guard, the order had no address on it. This is very poor service and unacceptable. This is not the first time I had a bad experience with Netflorist. This will definitely be the last. I will not place further orders with them