Pathetic Service

I placed an order on 5 June 2015 (order no:***) and clearly selected 9 June 2015 as the delivery date (the recipient's birthday who is in Windhoek), I called Netflorist to confirm the delivery date for 9 June 2015 (spoke to Palesa).The recipient of the bouquet called me on 5 June 2015 to inform me that the bouquet arrived early (5 June & NOT 9 June 2015 as requested). I called Netflorist and spoke to Ntombi who confirmed that the delivery date was set for 9 June 2015 & she couldn't understand why the flowers were delivered on 5 June. She spoke to her manager and advised that Netflorist would have another bouquet of flowers delivered on 9 June 2015 at no cost to me.I called Ntombi this morning (9 June 2015) to confirm that the delivery would take place,she confirmed that the flowers would be delivered later during the day. I called to follow up on the delivery (I was assisted by McAfry (sp)),he contacted the florist in Windhoek but after a few minutes he was not able to get hold of the florist.He advised that he would ask Ntombi to follow up.I called the florist in Windhoek who advised that they never received an instruction to deliver flowers to my friend on 9 June 2015!!!