Pathetic Service

Delivery. Requested that a birthday present be delivered as early as possible to my mother in Cape Town. Placed the order 9 days in advance.<br> The courier finally arrived at14h05. 78 year old Mother had to wait in all day in case they actually delivered early as requested, instead of being able to enjoy her day with family and friends. <br> When I phoned to complain, I was informed that the delivery took place on the day requested, so what is the issue. NetFlorist blamed the courier, whilst the early delivery instruction was not passed on to the courier.<br> Surely there is some SLA between NetFlorist and their delivery mechanism? In this technological age sure an SMS could be sent to the recipient indicating an approximate delivery time.<br> Will not use NetFlorist again.<br> **** poor that a company cannot do what they are in business to do. Prompt delivery.