Pathetic service

I ordered a parcelthat was supposed to have been delivered to my dad yesterday(03 Feb 2015) . At 16H00 when the parcel hadn't arrived, I called the call centre and spoke with Tebogo. I was told me that everybody had gone home and that he would call me back the following morning. This, to me, is acceptable as I paid for the delivery to be made on 3/02/2015. He then said that he would call me back in a few minutes. He called back 20 minutes later to say that delivery to Tongaat is done on a Wednesday only. I have been ordering from Netflorist for deliveries to Tongaat for the past 6 years and this was the first I heard that deliveries were only made on a Wednesday. If this was the case, why did the website accept my request to have the parcel delivered on the 3rd. I then asked to speak with his manager and was put on hold for 20 minutes. <br> I eventually ended the call and called back. I spoke to a lady who then told me that the parcel had been picked up and was still scheduled for delivery on the 03 Feb. Who was I supposed to believe? I was also told that the manager would not be able to call me back as Valentines is a very busy season. You have lost a loyal customer.