Pathetic Service

<p>I placed an order on sunday for a mother's day basket to be delivered to my mum's work address on monday. NetFlorist tried delivering to a business address after 17:00 on monday and obviously no one was at the office so the delivery failed.</p> <p>I received an automated email from NetFlorist to say the deliver was unsuccessful and they would deliver today. By 13:00 on tuesday my order had still not be dispatched to my mum so I contacted the customer service centre to find out what was happeing with the order. They advised that they don't usually deliver to the Bluff (Then why accept the order and my payment in the first place) so my order was qued for last and they would be trying to deliver to the same business address after 17:00 today again.</p> <p> </p> <p>There was nothing they could do to deliver earlier than 17:00. They should really stop advertising make someone's day and same day delivery and being the fixer when you mess up as they can't even get a mother's day order delivered on time because apparently the driver has to go to toti first in KZN and then make his way towards bluff and it's too far away!!! Lol i'm from durban and I know that it's not. In future don't falsey advertise and take orders and payment if you cannot fulfill with promises. What goes on at your hubs and distributions centres is an internal issue and has nothing to do with me as a customer!!</p>