Pathetic service

I had been trying to make an order since Wednesday and when I got to the payment screen I got the error of Harold broke it until then I could only call yesterday to try and get the error resolved. Firstly the item that I initially wanted to order was then out of stock and then I had to change the order because of this. I enquired first if I would receive the item by today and the answer was yes and also as per the delivery receipt the date is today. I have a birthday planned which has now turned sour due to a promise by netflorist which has not been fulfilled. I have been a loyal client and I have been very impressed previously but this time around I am so disappointed and I actually feel I shouldn't even recommend people to purchase from the company.