Pathetic Service

Netflorist service is pathetic to say the least. I purchased some items from netflorist for Valentine’s Day and used the service because I work out the country.

Firstly they charged me twice for delivery of items to be delivered on the same day, time and at the same location. When I identified the double delivery charge I lodged a complaint to query the reason for 2 delivery charges. The query was lodged before the items got delivered. I later received a reply that they experiencing a high volume of emails, so I gave them the benefit of the doubt and waited. Subsequently I receive an email stating, thank you for contacting Netflorist, please consider your ticket closed, yet I never contacted netflorist. I was planning to leave it at that and not pursue further.

Then the delivery day came and the items were delivered, in order to justify their double delivery charge, of the 5 items purchased, 3 items were in one deliver and 1 item they delivered separately and only to find out that 1 item is missing, so I put through another complaint about the double charge for delivery and the missing item because this company is ripping people off. They sent a mail stating they attempted to contact me, however I’m not reachable, which I don’t believe is true because I receive a notification if someone tries calling and my mobile was out of reach and never once did I receive a notification confirming their attempt to call.

Two weeks ago they send me an email asking if I would like a voucher which is valued less than the double delivery charge and the missing item, I responded that I don’t want any voucher since I paid with cash and would like to get refunded my money because I don’t want anything to do with their service. It’s been almost 2 weeks since I responding to a mail received from Hope Diale and I haven’t received a response from them yet.

Will not use this service again, it’s putrid service.