Pathetic protocol

Ordered flowers online on 6 May 2015 for delivery on 9 May 2015.<br> <br> On 8 May I emailed netflorist to change the delivery address. This was not done! Flowers were not even delivered to original address, no effort to contact the recipient on the contact details provided when order was placed!!! We tried to call but there was no answer whole day or number did not even go through. <br> <br> Several emails were sent and tried contacting netflorist using social media but still no response. <br> <br> This is pathetic and unacceptable service. Even if there has been no answer at the door, recipient shoukd be contacted and this was not the case. I then get an email saying the flowers have been delivered and signed for by a random person. I am just given a first name. No details of the person, contact number, address! Nothing!!! How must I collect my flowers if it is left with someone that I do not know or cannot getthet hold off! <br> <br> Order number***<br> Can Netflorist please contact VIJAY on *** to arrange delivery of the product I PAID for.