Pathetic non service!! Incapable Staff

I ordered an 18th Birthday gift and extras paid and confirmed delivery date etc. On the day of delivery just before 12, i receiived an email stating that Netflorist were out of stock of an item and offered me a refund or credit(who would accept credit from such a useless supplier). Anyway Their site and terms and conditions state that if they don't have stock of an item they will substitute it with a similar or 'better' item. This doesn't seem to happen. Called them, after answering am on hold for nearly 20 mins, they confirm that they all of a sudden have stock of the item but can only deliver the following day. I stated what does that help if the 18th birthday is today. The reply, 'we'll put in some extra choccies and that will make up for it'! How absolutely ridiculous!! Their service is pathetic. This is not the first time. Usually they deliver the wrong items to that which is ordered or inferior items to that which is ordered.(lets be honest who follows up and asks did you x that i sent you/) think this is where they make their money. All they offer as an excuse is an apology and refund/credit. Don't use this company if you need something delivered on a specific date they will let you done!! This is their core business and they can't even do that properly!!!