pathetic /no service

on 13 february i ordered and paid for flowers to be delivered on 14/02. the order went through and the money went off my card. on 15/02 i called to ask why its not delivered. Had to hold for 19 minutes. they said they did not deliver in worcester anymore. that is not my problem. the problem is when i booked it they should have told me they are not delivering here anymore. or the next day when the delivery should have been made! but nothing! they are a pathetic bunch. Talked to Heather Mo***eng about my refund etc and like the rest there shes useless! the least netflorist could have done is call or email me and tell me sorry they cant deliver and would have made another plan. now they just want to refund me. i want more than just a refund for the harm caused.