Pathetic issue resolution and service.

<p>I recently ordered a birthday cake and paid for it on Netflorist. As expected everything went through and I waited for the delivery to take place on the Sa****ay.</p> <p>By 10am I called netforest as my fiance had still not received it. THe agent told me hold a second. And EVENTUALLY after 15 minutes on hold I HUNG UP as I had spent an additionaly R35 on the R460 + rand with Net florist.</p> <p>I called back after 10 minutes and spoke with a different agent that assured me she would find out where the cake was although she did say the cake supplier was closed and was only likely to</p> <p>be delivered the following Tuesday and would contact me back in 10 min.</p> <p>I am still waiting for that agent to call back - it is now a week later.</p> <p>I called the following Monday to cancel the order since nobody thought it ridiculouse to deliver a birhtday cake 4 days late at an address where nobody would be home.</p> <p>The call center agent (a new one) was super appologetic and promised to cancel the cake and to resolve any hard feelings by delivering a complimentary bunch of flowers and chocolates to her - since it ruined her birthday by non delivery with the cake. I rep**** saying sure ok - appology accepted.</p> <p>Guess what??????? It is now 3 days later and she still hasn't received a thing. I havn't even received a follow up call to find out how things went.</p> <p>WOW!!!! im amazed you have customers still!!!!!!! It will be utter desparation before I use Netflorist again. And if I do I will be sure have a back up just in case.</p>