Pathetic horrible service !!!unbelievable

<p>My wife just got out of hospital so I decided to send her flowers and chocolates from Net florist.<br />After placing my order at 9:30 am. I called the call center at 2 pm to see the progress of my order, I was told by the call center agent Nicole my order is on its way for delivery.The driver pitches up at 8:30 pm with just the flowers and says he cant find the chocolate.He then wants to know if there is any shops open so that he can go buy the chocolates,I immediately told the driver I am unhappy and don't expect service like this, The driver took full responsibility for the lost item and confirmed he will go back to the office in the morning and re deliver the original order and add an extra gift for the inconvenience caused.He comes to my house this morning with the same flower and I am sure he bought a box of chocolates only god knows from were, delivered it and left,He **** to me that he will add an extra gift due to the in completed order. I contacted the call center today and spoke to Nicole who has no customer s****s, she advised her manager Kazley is on another call and will contact me as soon has she is done.There has been no contact as yet or reply to my email which I sent through this morning to complain.<br /> <br />Firstly I work in a financial institute and believe in TREATING CUSTOMERS FAIRLY and provide services customers are led to expect.I am shocked with the poor service delivery that Net florist claims to offer.Does net florist and they staff even know how to conduct their business in a ethical manner???????? It is clear that the above mentioned manager does not know how to prioritize her work or manage her staff.All i wanted was to make my wife feel special after giving birth to my new born son and thanks to Net florist it resulted in a disaster.<br /> <br />If i do not get a call from a senior person who understands the need and importance of a customer i will publish this incident on every social media possible.</p>