Pathetic, disgusting!

PATHETIC service!! As a first & last time buyer, I am DISGUSTED in the service u give your clients!! Ordered a man crate to be delivered 8 Dec. Parcel delivered at 13h33 only to open it & find the mug broken. Phoned Netflorist at 13h47 (14min after delivery). Was advised driver will collect it same day & deliver a new box Today 9 Dec. No one fetched the crate as promised yesterday, phoned today to be told they will TRY collect today and deliver new one on the 10th... NO ACCEPTABLE. There is a reason people want things delivered on a certain date... the recipient of that box is leaving the country tonight. Now I want my money back, only to be told I must wait 5 working days. You were quick to take my money when I placed my order but I must wait for my own money!! NOT happening! You either collect the damaged box and deliver the new one TODAY or you make sure my money reflects in my account TODAY or I will take this further!!