Pathetic Delivery service and Worse after sales service!!

I had placed and order for a personalized chocolate box set for delivery on 27/8/18. The gift was supposed to be delivered to a business Adress and naturally personal gifts should be wrapped or at the very least boxed. In order to ensure the message was private, I purchased an additional card which should be enveloped and sealed so it remains private. The gift was delivered and it was not delivered firstly to the recipient, secondly it was not wrapped or boxed and thirdly the card I purchased was not enclosed but the very private message was printed on the netflorist standard card open for the entire staff complement to see. Needless to say the anniversary gift which was supposed to bring joy cause unnecessary upset.

I had made numerous telephone calls to your their Centre and spoken to Lerato and Dali regarding the private gift that was delivered to a business premises, unwrapped and the card open for the entire staff compliment to see..

The gift was supposed to be private and the card was supposed to be confidential yet nothing about Netflorist’s delivery was private or confidential!!

The delivery guy didn’t even ask for the recipient, nor ensure that it was given to the recipient himself.

This is unacceptable!! I called to enquire as to why my card which I purchased in addition to the gift was not enveloped and sealed, nor was it enclosed. The message which was confidential was printed on the normal netflorist card and place on top of the open gift was open to all to see and read.

I have been waiting for a response from Netflorist since 27/8/18 or at the very least a call back with how they are going to fix this Terrible delivery service from netflorist but I have not received any feedback from their Centre again.

An anniversary gift which was supposed to bring happiness brought nothing but unnecessary issues due to the horrible manner in which netflorist delivered this gift.

On 3 September I sent a follow up email which had an automated response saying a consultant will revert within 9 business hours. It’s been 11 days and no response.

I sent another email and they responded twice with the automated response saying my query has been resolved!!

I wonder who they contacted and resolved this query with because it was not me not the recipient of the gift!!

I was a loyal and regular customer of netflorist despite them being overpriced and despite smaller prior issues,with dead flowers being delivered to my mom etc, but I will now tell everyone willing to listen that they shouldn’t support netflorist as they give terrible delivery service and even worse after sale service.

When they aren’t prepared to resolve your issue they simply ignore you!!