PATHETIC CUSTOMER SERVICE FROM NETFLORIST

I placed an order with NetFlorist on 30 January 2019, to be delivered to my husband for Valentines on 14 February 2019.

Today, 5 February 2019, I receive an email informing me that my order is out with delivery.

When I phone them, it is confirmed by Tannitha, that my packages are with RAM couriers, but I don't have to worry, because they will keep it until the 14th.

I raised my concern about this, because there is biltong in the package and that it might rot in the 9 days before the delivery is due. Tannitha tells me not worry (again), because it is vacummed sealed.

About 2 hours later (today, 5 February), my husband thanks me for his delivery AND he didn't receive all the goods I ordered.

Their auto response promises that someone will be in touch in 9 business hours. How pathetic!!!