PATHETIC CUSTOMER SERVICE!!

I placed on order on the 10 November 2024 for a personalized bottle of alcohol for a loved ones birthday...it was said to be delivered on Tuesday 12 November 2024...i currently live abroad so i decided on ordering a gift online to be delivered...i was tracking the delivery online...i waited the whole day and the item was not delivered. I then queried via the whatsapp channel only to be told they could not deliver but will follow up and try to get it delivered today 13 November 2024...i waited half the day still no update online ...i then queried via the online chat they also they they have put the order as urgent and its out for delivery ...i have had absolutely no communication regarding the poor service neither has the item been delivered yet ...the agent on the whatsapp channel then told me that they could not get a florist to deliver the flowers ...i then told her i didnt order flowers i ordered a personalized bottle of alcohol...the prices arent cheap but the customer service is pathetic...they take the money before but cant deliver and when you query they want to credit you with R100...after you spend R1000+ ....disgusting service i for sure will not be ordering again