Pathetic Customer Service

Good Day

I write to you in utter dismay at the level of service received from Netflorist. I placed an order on Wednesday, 6 April 2022 for a personalized 10th Wedding Anniversary Chocolate Hat Box for delivery on the 08th April 2022.

Due to unforeseen circumstances, I was required to change the delivery address from my wife's work address to our residential address. I had made the change at 9AM yesterday morning and the call centre agent advised that it could only be delivered today, 09 April 2022. I had also dropped an email and a lady by the name of Mecala called me and she advised that she will try to assist to deliver it yesterday still.

Up until now as at 14:55 on the 9th April 2022 (a day after our anniversary), no delivery has been made.

My order number is ***.

I am currently holding 20 minutes already on the line to be assisted to follow up on my delivery.

I will be posting this to social media and other platforms to advise customers of the poor level of service and disappointment that can be expected from Netflorist.

Should you wish to contact me to further discuss, I can be contacted on ***.

Kind Regards

Mr Ismail Cassim