Pathetic customer service

*********** customer support staff.

Placed an order on 16/03/2020 @ 11:40am (Order no: ***). I was informed that if my order is placed before 12pm delivery will be done on the same day, I've checked the portal at 1pm and the status of the order was "order out for delivery", at 14:30 i've followed up on their live chat and was told the order was not actually out for delivery but rather in preparation, I've dealt with Noluthando on the live chat who was completely *********** and unprofessional delivering pathetic customer service and keep flashing generic replies, I then called in their helpline around 3pm and spoken to Brenda who made me wait around 30 minutes on the call for a manager and finally the call dropped while i was on hold and nobody called me back despite requesting to speak to a manager several times. Sadly the order was not delivered due to it being sent out too late and the recipient weren't available. On 17/03 I spoke to Noluthando again on the live chat regarding the order not being sent (this was around 13:30) she then sent a generic apology and when I questioned her regarding her manager not getting back to me she did not respond. This is pathetic and I will never use Netflorist again.