Pathetic customer service

I ordered a thank you gift for a friend. They only delivered a candle and chocolates and the Teddy was missing from the package. I called netflorist 5 mins after delivery and explained that they have made a mistake and I need the rest delivered on the same day as the recipient was leaving to the UK the next day. 15 minutes later I was still getting nowhere with the assistant & they advised that it would get delivered early the next day.

I decided to follow up at midday the following day and yet again I got the same service and pathetic service& somehow no one can find the missing teddy. I explained to the assistant that they might have an issue with theft if it has just gone missing & requested feedback on the issue & what procedures are in place to avoid this happening to other customers. As expected I still have not received any communication as to when i will receive the missing part of the package or what they have done to ensure that this doesn’t happen again.

Thank goodness I received a picture from my friend with her thank you message. Can you imagine how many people aren’t getting what they paid for!