Pathetic call centre service

Pathetic service from Tebogo in the Netflorst Call Centre. I called in now, to ask for assistance regarding a baby hamper for twins (which sadly did not exist), so I ordered a generic basket with a pink balloon and added on the extra blue balloon.

The only blue balloon option was a birthday one, so I took it and called into the Call Centre to swop the blue "happy birthday balloon" to a blue "welcome home boy" balloon for my Twin's basket and he's attitude was pathetic and so unhelpful; he barely even understood what I was asking for.

The order has now been canceled due to his lack of professionalism and unwillingness to understand my problem and could not even suggest a solution.

I look forward to my refund.