Pathetic and unreliable service from Netflorist

My husband ordered through Netflorist the fryday before valentines day to be delivered on 13 Feb as they were having a promotion. This parcel was for our wedding anniversary as well as valentines day. Nothing was delivered. I phoned on the Thursday after struggling to get hold of anyone on the Wednesday (14th). I also sent an email. I eventually got hold of someone the Thursday who took my details to find out what the issue was. I also provider proof of payment which was via zapper with ref nr. I phoned the following week to find out what now? I left messages for the guy who took my particulars to phone me. He never did. I tried again the next day and a lady offered to relay message. The same lady phone me back to confirm whether anyone had contacted me, and at that time no one had. She then had a look on the system and she said because of the payment being reflected late the parcel was pending. She then "released" my parcel and said they would deliver saterday 24 Feb to my home and not my work address as was the original address. On saterday my husband received a Sms stating the parcel had been delivered. This was a lie as nothing was delivered to me, my husband was with me. On Monday, today, I phoned netflorist yet again to find out what the issue is. I was told that would deliver it to my home address today. No one is home so I told the lady that it must be delivered to my work address before 15:00. She also took my cell nr. No one phone me throughout the day either on my cell or work phone. At 16:30 a get a phone call from netflorist saying my parcel is waiting at my office!!. After having informed them it had to be delivered by 3pm. It is nearly 2 weeks that I have been waiting. Netflorist service is poor and unreliable.