Pathetic and rude and Most Disappointing

<p>Absolutely disappointed.</p> <p>I dealt with Maxine on the 11-01-2017 who assured me that if the payment was made , my order would definitely be delivered that day.<br />After the payment was made and she had been notified and a copy of the deposit slip was emailed to her, she promised us that my order would be delivered .<br />Just for your records she was pleasant before i confirmed the order but was extremely rude when my wife had asked her to confirm whether our order would be despatched on the 11-01-2017.<br />On the 12-01-2017 i had called back and iunfortunatley she was unavailable to take my call.<br />I had explained my disappointment to another staff member by the name of kevin or calvin, who apologized<br />for my order not being delivered. He reassured me that he would attend to it and he would send a box of ferrero choclates as a token of apology.,<br />At about 17h00 the order was still not despatched.<br />When my wife had called back she initially spoke to nicole and then was transferred to Maxine.<br />Maxine raised her voice to my wife and had the nerve to tell my wife that if we want a refund she was quite willing to give one.<br />Maxine also said to my wife that they would send out some choclates with the order.<br />The choclates were also not delivered.<br />the flowers however got delivered late yesterday evening.</p> <p>We were extremely disappointed and i had explained to them that the flowers were to be sent to my recent widowed daughetr in law and the importance of the order being delivered on that day.</p> <p>Quite honestly we would not recommend netflorist .</p>