PATHETIC

I need to bring to your attention the most pathetic and disgusting experience I’ve been having with Netflorist for the last few days, today in particular. It started last week when, notwithstanding countless attempts, your website would not allow me to place an order. Eventually on Sunday 21st July I managed to place the order with the understanding that delivery would take place on Tuesday 23rd July. - This morning I got a confirmation email that Shamiela (my wife) would be calling me soon as my order was delivered and signed for by “Yandiswa” - Needless to say it was a long day because right through-out, even though I spoke with my wife, she gave no indication that she received anything. - On arriving home this evening I asked her if she knows “Yandiswa”, whom she had no knowledge of. - I then was forced to come out and outright her if she received my parcel to which she rep**** “no”. o She did however indicate that she got a call from somebody asking her if she’s a patient at the hospital, which she is not, as she heads up the Physio department. o She also mentioned that soon after the call a delivery person arrived with a “bouquet” of flowers addressed to a Susan, wishing her Happy Birthday. Now note the following  My wife’s name is not Susan  It was not her birthday  And I did not send her a bouquet of flowers. - Needless to say, she sent the delivery person away, because she was not the person that this item was intended for.

I cannot possibly articulate exactly how disgusted I am with this service. The entire surprise that I was hoping to give her has been devastated.

What is most disgusting is that I got a message this morning telling me that my query of last week’s challenge has been corrected, without a single human being having made any contact with me

Further, I called to complain about today’s issue and spoke with Yvonne, who promised me that her Team Leaders would call me. I asked to please not tell me this and have nobody call me, to which she again promised it won’t happen… Needless to say nobody called.

I then called back and spoke with Warren, who told me the very same thing and until now not a word…

When I tried calling back a third time a voice prompt told me I called to late.

I want NETFLORIST to know that I am going to place this on every single Social Media platform imaginable.

You have absolutely zero regard for your customers and I will not stand for it.

You’ve taken the wrong individual for a ride.