Paid for delivery but nothing delivered yet!

I placed two orders with Netflorist on 29 September. One to be delivered on 1 October and the other 2 October.

On 1 October i receive an email to say they are unable to make delivery and it is a "high priority" and will be delivered on 2 October. I receive an email from their customer service agent Bronwin Michaels to apologise and am comped a R100 voucher. All good, no issues as I'm assuming delivery will happen.

Today, i place an order for delivery for tomorrow. Payment is completed and order goes through. Receive an email from Precious Matemane so say there was a departmental error their side and delivery cannot be made on 3 October and will be postponed to 4 October.

Currently i have paid for 3 deliveries and none has been delivered. I've sent an email to Precious to query and explain that this is unacceptable. No response as yet.

I have never had issues with Netflorist prior to this and they are my go to site for delivering of gifts. However, if this is the way they treat customers when they have made an error, not once but twice in two days, they can forget about having anything purchased from them again. Totally unacceptable. I would seriously give them zero stars if it were possible.