Overpriced, unreliable, and deeply disappointing. surprise ruined !

I had an incredibly frustrating experience with NetClowers.

I placed an order at 7:00 AM for same-day delivery* clearly specifying that the recipient’s business hours were 7:00 AM to 2:00 PM . I even followed up with multiple calls begging them to prioritize the delivery because this was meant to be a surprise for someone buying their first car.

Despite this, the driver only arrived at the original address at 5:00 PM, well after the recipient had already left. This completely ruined the surprise.

I then asked them to redirect the delivery to the car dealership where the person would be but unbelievably, they only arrived there at 8:00 PM. How does a company attempt delivery to a business at that time and expect success?

To make matters worse:

* No agent took ownership or showed urgency * Customer support was disorganized and unhelpful * No one seemed to know who to escalate the issue to

It honestly felt like nobody cared.

Now, two days later, my order (***) is still not delivered. I’ve had to explain the surprise to the recipient, completely defeating the purpose of the entire gesture on what was supposed to be a very special day.

When I requested a refund, I was told:

It would take 5–7 working days and They would deduct a 50% handling fee

That is unacceptable considering they failed to deliver the service entirely.

Overpriced, unreliable, and deeply disappointing. If you’re planning something meaningful or time-sensitive do not trust this company.