Overcharged twice.

On 28 Feb and 16 March I ordered flowers to be delivered. On both occasions Netflorist tried to duplicate my payment and take money twice. I tried contacting you but you took too long to respond on the first occasion (asking me for my bank statements?! You can see what you’re doing and who you’re overcharging on your side) and so I ended up having to call my bank to get the payment cancelled. On the second occasion you simply didn’t respond to me, I sent you 3 emails. I had to contact my bank again. I want Netflorist to remove my card details from your system. I’m beyond disappointed in the service that you’ve given me.