OUTDOOR COOLER BOX HAMPER

On the 18th Dec. I placed an order with NetFlorist but I did not make payment as I first wanted to confirm if they will be able to make a delivery in Lephalale. Unfortunately when I called them they had already knocked off as it was 17:33. the Morning of the 19th Dec. I made a call to Netflorist to find out if they deliver in Lephalale and if they still had the orders in stock as I ordered the afternoon before. I can unfortunately not remember the name of the lady that received my call but she did confirm that both orders I made were in stock and they do deliver to Lephalale. Once I got that out of the way I immediately made payment and sent the proof of payment directly to NetFlorist and to make sure they are aware of the payment I sent an email to ********** at 09:22. At 15:37 Sherlan Morgan sent me an email confirm the payment and attached to it was an invoice. The only problem I had with the invoice was that the cooler bag hamper and the picnic basket will not be sent on the same day, therefore I made a request for the items to be shipped on the same day and Sherlan confirmed that I will receive both items on the 21st Dec. Today I am expecting delivery of the items and I receive an email from Mthunzi at 11:17 advising me that the cooler box hamper is out of stock and will only be available next year therefore, I can opt for a voucher or refund. What do I buy with the voucher cause I have already ordered What is suitable for my husband? A refund takes 3-7 working day to reflect in my account. I do not have the luxury of time Christmas is less than 1 working day already. How do I communicate with so many staff members to ensure that I get the perfect gift for my husband and on time only to be told its out of order the day it has to be delivered? They completely ruined my holiday spirit :(. This is totally unacceptable, unprofessional and extremely disappointing of them.