Order#*** - Order Not fulfilled | Refund Required

Your order for Kelebogile Precious is out for delivery | Order#*** Good day Netflorist team,

I am utterly dissapointed with the service rendered this time around, I usually place orders with you for valentines day, birthday and our marriage anniversary for my wife.

I placed an order on the 12th February to be delivered on the 14th February 2024, however on the day of the delivery it was a no show.

let me tell you and break-down the inconvenience caused today - My wife knocks off at 15:00 pm, I called netflorist at 15:30 pm and I was told by Thabelo that the order is en route to be delivered and should be expected up until 17:00 pm (fair enough). I then told my wife to bare with you guys/netflorist and expect the delivery at 17:00 pm as she was meant to go pick up the kids from school, however the time came and went by without any call nor communication from your team to confirm whether the delivery will be made or not.

I then called at 17:10 pm and spoke to Dushen who informed me that the delivery had been scheduled for tomorrow, 15th February 2024 - I then told her that I was never told that and that at this point I require a refund as tomorrow is not valentines day and the whole moment, occassion and the element of suprise has been ruined and replaced by inconvenience and pathetic service coupled with lack of communication.

I asked Dashen as to why Netflorist continues year on year to take up orders and peoples money to such an extent that they cannot fulfill the orders? your would think that with so much presence in the market they would have a cap as to how many orders that can fulfill is such a day and stop taking orders that they know very well that when they do not deliver them they will be deffered to the next day - that is *********, reckless and ******** business practice and this should be addressed immediately.

You know that the sad thing is that this is happening on the year that happens to be our ten year anniversary in marriage and was planning a big order for this momentous occasion in June 2024. But after what has just happened, I rather go to the Flower Market in City Deep (JHB) and arrange my own flowers and delivery at a much lower and affordable price.

Now this is what I want from Netflorist (as confirmed with Dushen):

1. DO NOT consider delivering the order on the 15th February 2024 as my wife will not be at the address that was provided on the order (I had to scatter arounnd the city to arrange another bunch of flowers and chocolates for my wife as Valentines day is today, 14 february 2024 and not tomorrow, 15 February 2024 - if you do deliver it will be at your own cost and I will be liable for that);

2. An immediate FULL REFUND of my money spent on your service/product which you did not fulfill and constitute to a breach in contract/agreement.

I trust that you find the above in order and expect my refund tomorrow morning!

Regards, Elon