order number - ***

I experienced bad customer service. I ordered flowers for my friend's birthday as a surprise and made a special request regarding the delivery time, which was confirmed. Now, however, I am being told that the driver won't be able to deliver at the requested time. Additionally, I am informed about their rules, which I don’t understand.

Why was I not informed about this when I was making the arrangement? If I had known, I could have cancelled and made other plans. This lack of communication is very frustrating, and that time you already paid