Order not delivered on time.

As I cannot see my granddaughter on her 10th Birthday because of Lockdown, I thought I would try to make her Birthday special by ordering a Wooden Box personalised with the letter M, a Birthday Balloon and a box of Lint chocolates. I placed the Orde on the 7th June 3 days before her Birthday. I asked that it please be delivered on the 10th June. I thought that 3 days was ample time to get the order processed. When my granddaughter did not receive her Gift, I contacted Netflorist on the Chat Forum to be informed (after a delay) that it would not be delivered on the 10th as it was a personalised Item! Nowhere on the website did it mention that this would mean a delay. I then asked if they could not just deliver an unpersonlised Box. I was told that this was not possible, I then sent an email to the Careline with my Receipt attached hoping for a response but as yet, have not had a reply! I will NOT be using Netflorist again after this disappointing and unsatisfactory Service.