Order not delivered. No refund. Pathetic service from NetFlorist and ebucks

I ordered a biltong hamper for a friend's birthday, to be delivered on 16 October. This was done via the FNB ebucks Netflorist partner shop. I provided address and contact details for the recipient. The order was not delivered. Netflorist claimed that I signed for it, but the recipient was not contacted. I was also not contacted. They didnt provide proof to me that anyone known to me signed for it. I approached ebucks for a refund, but they say that NetFlorist says that I received the order. I have queried this with both Netflorist and ebucks, but the queries go unanswered from NetFlorist. Ebucks says that I must take this up with NetFlorist. NetFlorist says I must take it up with ebucks.. Pathetic service from NetFlorist and ebucks