Order not delivered.

An order was placed on on the 8th of August for delivery on 10 August and to date (12 august) the gift has not been delivered and there is no communication whatsoever from Netflorist, what kind of service are you running because if you confirm delivery date you should at least inform the client should you encounter any delays. I have called several times but m not getting a satisfactory response nor any update as to why I still have not received my order yet your system claims that the order has been received. Surely an order valued at R800 is worth your attention. I'm so disappointed at their service.