Order no: ***

I placed an order for roses for partner on 6-Feb for delivery on 14-Feb (Valentines Day). I was tracking from the morning it showed me my order was out for delivery. AT 12:00 reveived a mail that it is now in the "pink machine" and "burning rubber" towards the recipient. At 16:00 I started calling them, no answer. at 17:15 they call me back stating the delivery couldn't be made, when I asked for a reason they asked me to hold and the line eventually got cut, This happened 3 times. at 18:00 they called me saying that my delivery will still happen by 20:00 because it is being delivered to a residence. By 20:00 Valentines Day is literally f**king done, what's the use???? Woke up to a mail this morning that they sent at 21:00 last night just casually stating that delivery could not be made yesterday (no reason given) but will be prioritized this morning. I fail to understand how there was absolute no communication from these people yesterday when they saw they would not make it, I would've rather went & picked the flowers up myself to give to my partner than her receiving it a day after valentine's. Making it worse is that I did not place this order last minute, it was placed 8 days prior. I WILL NEVER EVER USE NETFLORIST AGAIN !!!! And would not advise anybody to waste their money on them.