Order never received

Yesterday was my birthday, my husband is in the US so he can't be with me for my birthday. He counted on Net florist to try and do something special for me as he couldn't be with me. He specified that the delivery should be made before 15:00 at our office in Rivonia. The delivery person then pitched up after 16:00 and when my receptionist told him he cannot accept the flowers he needs to call me first the guy was extremely rude and told my receptionist to just sign as he is late and needs to leave. This delivery guy knew he *****ed up and that he was not doing his job properly and that he was late and to then be rude to my receptionist is completely unacceptable. Then Net florist was completely unwilling to change the delivery address to ensure that my flowers are delivered on my birthday, they were also unwilling to do a refund. When following up the call centre agent even mentioned that there was a note that the flowers should have been delivered before 15:00.<br> <br> My question is what corrective action is being taken? When am I getting the flowers which has been paid for? When will I receive feedback on action taken against the rude unprofessional delivery guy?<br>