Order delivered with other item missing

Good day.<br> <br> I ordered a gift with netflorist with order number *** received confirmation and today received another notification that the parcel was on its way. The driver delivered the parcel with code ***, as i opened the box realised the other item which i ordered with code *** was not in the box. I called the call centre spoke to Melissa who advised me would call the hub and follow with them to understand if driver had the other item she assured me would call back as i told her this was a gift and needed the other item i ordered delivered today. Till now have not heard from Netflorist and this is not the first time this has happened to me that i order and i dont get the order in full. I need the other order delivered today or can Netflorist refund me back my money. Im displeased with the service