Order almost 4 weeks after payment

Order placed and paid by EFT 25/8/17 Delivery Date 12/9/17 I was following up over and over - email - many calls - spoke and emailed Fortune who never came back to me Eventually on Friday 15/9/17 I reached Bronwin who took it upon herself to resolve my issue. 1.WHY DID THE ACCOUNTS DEPARTMENT NOT ALLOCATE THE PAYMENT FOR SO LONG? 2.WHY DID THE CONSULTANT FORTUNE NOT FOLLOW THROUGH? 3.WHY DID IT TAKE SO LONG? 4. THIS IS A PERSONALIZED ITEM AND WILL ONLY BE SENT OUT ON 19/9/17 - A WEEK AFTER MY FRIENDS BIRTHDAY! I AM SO EMBARRESSED.

THANK YOU TO BRONWIN FOR STEPPING IN AND ACCEPTING A CHALLENGE.

If Netflorist check my account with them, they will notice I use their company often - this will be questioned now as since this botched order I have had great service from SA Florist. Makes you think!