Order # *** Condolences message instead of birthday message

NetFlorist has the following details on Their website! Operating hours 8:00 to 17:30! Same day deliveries: order before 12:00

On 04/01/2018 I ordered flowers for a colleague of mine for her birthday at 9:30 in the morning! As per website I assumed the delivery will be in by 2pm! At 13:00 I called netflorist enquiring about how far the order was! I was told it’s in transit I should call after 3pm if I haven’t received it! At 15:20 I called netflorist numerous times and I got their “oopsie daisy message...!” On all their lines! I attempted the number numerous times!

At 18:26 I got a message that the flowers had been signed for! How ever the receipient had left the work place!

This morning at 8am the receipient showed me that she received a condolences card with her flowers! I called netflorist and spoke to Muzi who promised to follow it up and get back to me! At 13:00 I called netflorist again to find out what was going on and why they were not answering their phones after 3pm! I was just told they closed early and the person I spoke to the day before probably didn’t know this ( but she works there?) The lady I spoke to told me that muzi works for them and they had not authorized that a new card be resent! She then told me the card will be sent tomorrow (Saturday)! I informed her that the clinic will be closed tomorrow and maybe they can send it on Monday!

Due to the companies carelessness my card will be sent 4 days late! And probably some family that lost their brother who is expecting a card from Cricket SA is gonna receive a birthday card! This is totally an unacceptable and unforgivable mistake! It was the first most probably Last time I order from them as their staff is also very dismissive over the phone....