ORDER ***

I placed an order for Sunflowers in an Aluminium Jug and Happy Birthday Mini-Doughnuts on 13 April, for delivery on 20 April, as a treat for my mother's 74th birthday, and also because she has not been well recently. <br> Netflorist's drivers cannot read, which is why they set out to do the delivery at 11h00 this morning, and only managed to deliver wilted flowers, and doughnuts with melted icing, by 15h30. The driver then harassed my mother on her phone, by asking whether she is sure what her address is - it is a house under renovation - and asking whether this where the \guy with the white Maserati lives\" - totally upsetting for an elderly person. I want the supervisor to give my mother a written apology, for the driver and everyone else that hassled my mother on her phoned to be disciplined, for Netflorist to collect the **** which they delivered, and dump it in a ******* bin, and refund my credit card. I have never had such a bad experience before in my life - what makes it worse is that my mother bore the brunt of it, on her birthday, when my intention was to make it special for her. "