Only 1/2 items delivered on order ***, chocolates missing, moment ruined :-(

On the 23rd July 2019 I ordered *** a fruit hamper and also added a box of Lindt chocolates for my boyfried who was sick at home. On the day he called me thanking me for the hamper but I didn't care to confirm what he received because I've used Netflorist a few times before and they've always been accurate. This morning I was on the phone again with my boyfriend and I jokingly asked to please leave me some of the chocolates but he was surprised and didn't know what chocolates I was referring to. To cut a long story short, he went to the security guard since they received the hamper on his behalf and they showed him the video footage of only the hamper being delivered, no chocolates in sight. I wanted to make my boyfriend feel special but Netflorist stole the moment away from me. I paid the extra R99.00 for the chocolates what were never delivered!! I want you guys to fix this immediately. I hope you will send him his chocolates and something extra to make up for ruining my moment :-(