One week later no delivery

One of our employees went to hospital to have her first baby. I ordered a gift online (it stated that delivery for that product was \today\" (which was 24 March) We did payment and sent them proof of payment. Later that afternoon Shoulin phoned me to say that they can only deliver on the next week's Tuesday. I wasn't happy but I accepted it. On Tuesday we had to change the address of delivery because Tanja was released from hospital. Then Shoulin said it will only be delivered on Wednesday (yesterday) I had a look on the website today and saw it wasn't delivered yet. Today is one week after I've placed the order and paid and this is still not delivered. There was no communication from Netflorist after saying it would be delivered yesterday to explain what is happening and why this delivery hasn't been done yet. This is extremely bad service. I had to phone to ask what is happening, and still they can only say it will be deliverd tomorrow ..... well ..... will it?"