Once again ******** by Netflorist!

Firstly, I lost my uncle in November. I've ordered a bunch of flowers for my grieving family. Since I was abroad, I made use of the Netflorist online service. What an embarrassment and disappointment! The feedback on the bouquet delivered was embarrassing. Netflorist delivered a small, dismal bouquet whilst charging me for the larger one. Had I not been given feedback from my mother, I would not have known that Netflorist had ******** me. I advised them of my dissatisfaction and they admitted their wrong presenting me with a voucher to make up for their deception and error.<br> <br> The voucher order was a miss too. They simply did not deliver nor bother to advise me that they were out of stock. Placed the order (using voucher and balance via EFT), delivery promised for 11 January. Delivery day arrives, no word from Netflorist just crickets at the other end. Made contact the next day, just a standard email reply apologising for the inconvenience and empty follow up promise. Another day passes, still no feedback. <br> I called to get the most lethargic, laissez-faire call centre agent tell me \out of stock