ok

I ordered a valentines gift for my wife on Saturday 11th February 2023. It was a Lindt chocolate gift box with a personalised message, which I thought was a cute idea! I scheduled delivery for the 14th Feb (Valentines day) and the gift never arrived! I got a call from a call centre on the 15th, and was so infuriated because I had hoped for the gift to be delivered on the special day. I was also embarrassed at the fact that my wife had a gift for me, and hers never arrived! I got a feeble phone call on the 15th from a lady apologising for this and she promised it would be delivered that day. I told her that I wanted them to consider some sort of compensation and she promised to come back to me. To date, I still haven't heard from them! Not that I am looking for a freebie, but rather some acknowledgement of the embarrassing situation this left me in! as if that all wasn't bad enough - I got a call from the driver around 16h30 on the 15th Feb, saying she was lost but looking for the house. Long story short, the package was delivered, but the contents were completely ruined – it was the Lindt chocolate package which despite being packaged well, had melted, and the whole gift had been compromised and it arrives close to 5pm a day late! I have no words! I'd sincerely appreciate it if someone at a management level would contact me to tell me how soon I can get my refund, and I can assure you that I will be very hesitant to ever make use of Netflorist ever again! This sort of customer service is just unacceptable! Gordon