Oder placed on the 8th and fully paid but nothing was delivered!!!!!

I had the worst experience ever with this business.....and it's not the first time in most cases my orders would Arrive late and the drivers most of them they never communicate with your in terms of their whereabouts......i placed an oder on the 8th of February for my special someone the delivery date was due on the 14th of February my partner waited the whole day for her gift nothing arrived the driver did not even communicate........ive sent several emails but still no reply all I need now is my refund and I wouldn't recommend anyone buying gifts online with them their service is poor........