NotFlorist ... missed delivery and deception through lockdown

A colleague moving on was ordered a liquor care package which naturally was delayed due to lockdown level restrictions, this order however was placed in limbo until the order could be delivered as cleared by the alcohol restriction levels being lifted.

Order No. *** was placed with NetFlorist whereby I followed up on Mon, May 18, 7:16 AM, Delicha Sampson responded stating that a refund would reflect in my account within "3 to 10 days". Tayler Mizra on Tue, May 26, 11:43 AM confirmed that "we (NetFlorist) can have this order delivered to you by the 1st of June 2020, alternatively we can refund you". My response was one of dismay as I was told previously that it was being refunded already, I immediately upon hearing this asked for the delivery to be achieved as initially placed.

Lo and behold do I not get an email later that day from Tayler Mizra of a R150 bribe due to their error and misleading me throughout in their communication.

My order has since been cancelled post being told it was to be delivered and the refund transaction completed, I have and refuse to place a new order as this is another instance of where on NetFlorist something is ordered, a lack in customer service as a result has resulted in a failed order delivery and disappointment throughout.