Not what I would call a good first impression

Well done NetFlorist on what has been a shocking, SHOCKING first experience with you. <br> <br> I purchased my wife a birthday present as a surprise on your website as I am out of the country on business.<br> That part went well, <br> <br> From there everything went south... <br> <br> I got a confirmation email saying that the parcel was delivered, great. When i spoke to my wife she mentioned nothing of her gift, hmmmm<br> The parcel was delivered to \who knows"and signed for by \""owner\"" according to the tracking page on your website. <br> Great"