Not what I ordered!

Very disappointed. My order number is *** I ordered a delivery to my new born grand niece on Sat 20th April 2024 and it was delivered on 22 April 2024. Upon delivery it was the incorrect item.

I called into the call center on 23 April 2024 (after my nieve sent me a pic) and advised the call centre agent Carmen of this incorrect delivery . I was asked if I was emailed that the item I wanted was not in stock and that a substitute item would be sent. I told her that I was not emailed about this and she called the cape town hub and it was established that they just sent their own item without telling me. This is NOT on! I didn't want a teddy bear sent to my new grand niece, I wanted a plush elephant sent as the elephant has significant meaning to my new grand niece from me.

I was then told that due to the item being out of stock they would exchange it once new stock arrived. Who wants to put a new mom with a newborn through that?? The item was delivered already!

And then the audacity to offer to waive my next delivery fee.....What the hell? Make sure you have items in stock first and don't do your own thing before informing your customer. How about that?

I know that to you it may seem trivial but to me the elephant had significant meaning for my grand niece. Your service is terrible and you have no customer service whatsoever. Typical though. Over promise and under deliver. As if I will be using your service again. Keep your 'future waive of delivery fee".