NOT WHAT I ORDERED

24.08.15 I called Netflorist see whether they deliver to Mafikeng. 25th August at 9h00/10h00 I called and placed my order to be delivered in Mafikeng. 16h30 I checked and I found that the flowers have not yet been delivered. I received a call at 20h50 to say thank you. With this I was not sure what time the flowers were delivered. My worst nightmare was when I asked for a picture of the arrangement. It was completely different to what I've ordered. I sent a complaint on 26.08.15 which was not attended to. 27.08.15 I resent my complaint and got a response from Clyde Slammert that the matter is being looked into & also requested that I send pictures of what I received so that it could be compared. 28.08.15 I received a mail back from Clyde Slammert apologizing profusely for the appauling flowers sent and asked whether they can compensate me with a R200 voucher, which I declined. I either wanted my money back or a replacement of what I have ordered. I contacted Netflorist/Clyde on 31.08.15 and todate this has not yet been resolved. It is said they called my aunt and she is happy with the flowers, which is not the principle here. WHAT I ORDERED WAS NOT DELIVERED!!!!